One issue that leads to some confusion for many visitors are the team records. The first thing to know about a team's record is that it is a direct result of the game scores that are entered into MYHockey. If your team record is incorrect, it is because your game scores are incorrect. In MYHockey we cannot directly update a team record, it is only updated after the list of games is updated.

A team's record in the rankings is, for all practical purposes, only updated once per week. So, if you notice a missing game score, request it and it is accepted by the volunteer and posted, your record in the rankings will not reflect this new game until the next weekly update (every Wednesday morning). Why? Because your ranking is based off the old record, the record without this new game included. So, for the most part, a team's record will not change throughout the week, no matter how many games are added. To see added games, click on the team details icon on the rankings page. On this page it will show all updated games and give you the team's record for all games, including newly added ones, so that you can pretty quickly compare it to what you know and see if any games are missing. There is one exception to this rule and that is when a team has a game that was in the system during the previous weekly update but was originally entered incorrectly and has been updated. If, for example, the winners were switched and on Wednesday afternoon you request that the game be "fixed" using the online game score correction form, then after we fix the score, your record will be updated.

Another question we get frequently is about how we represent overtime and shootout games. Because there are over a dozen ways to represent these games in standings and in team records and the way you do it depends upon league or tournament rules, there is no reasonable way for MYHockey to take into account which exact rule should be applied to every overtime or shootout game in the database. As a result, we don't. We use the oldest standings methodology out there. If a game ends in a tie, it's a tie. If the game ends with one team having scored more goals than the other team, the team who is credited with the most goals is awarded a win while its opponent is awarded a loss. Also note that any game that ends in a tie and then plays an overtime period where a goal is scored or has a shootout where a winner is determined, will have the winning team awarded one more goal than the losing team, adding one goal to end of regulation score. For MYHockey purposes, teams are not awarded a goal for every shootout goal that is scored, they are only awarded a single extra goal for winning the shootout. The only exception to this rule is when a game is played under league or tournament rules that specifically state that no overtime or shootout will occur. Although rare, there have been and there will be some very confusing overtime and shootout scenarios. In the end, MYHockey will try to determine all relevant information and make a final decision that is consistent with our principles and past rulings.